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Refund Policy
Effective October 3, 2026 · SupriHub LLC
We want you to feel sure about joining SupriHub. If you change your mind right after you register, you can get your money back — as long as you ask within three business days.
The three-business-day window
- You can request a full refund within three (3) business days of your registration date — the day you purchased your plan.
- Business days are Monday through Friday, counted in Pacific Time (Seattle). The day you register does not count, and weekends do not count.
- Example: register on a Monday and you can ask for a refund through the end of Thursday. Register on a Friday, Saturday or Sunday and you can ask through the end of the following Wednesday.
- After three business days, refunds are not available and SupriHub will not issue a refund.
What this covers
This policy applies to every SupriHub plan, including monthly and annual memberships, Pay-Per-Ticket plans (the $20 activation fee and any per-ticket fees), and plans set up for you by our team. A refund inside the window returns every payment you made since registering.
How to request a refund
Email support@suprihub.com or call +1 866 498 5357 with the name and email you registered with. Your request must reach us within the window above. We check the date against your registration and process eligible refunds promptly.
What happens when you’re refunded
- The money goes back to the card you paid with, through our payment processor, Stripe. We never see or store your card number.
- We email you a refund receipt. Most banks show the refund within 5–10 business days; the exact timing depends on your bank or card issuer.
- Your membership is cancelled right away, so you will not be charged again. You are welcome to register again any time.
Cancelling after the window
You can still cancel a monthly plan at any time to stop future charges. Cancelling after the refund window stops the next renewal, but payments already made are not refunded.
Where the law says otherwise
If a law that applies to you gives you a right to a refund beyond this policy, nothing here takes that right away.
Questions
Reach us at support@suprihub.com. This policy is part of our Terms of Service.